Monthly document requests
- Today
- A bookkeeper emails each client for statements and missing invoices, then keeps a mental list of who has replied.
- With a workflow
- Each client gets one monthly request list. Documents that come in by email are filed to the right client, and anyone who hasn’t responded after a few days gets a follow-up task.
A person decidesWhen to escalate a client who still hasn’t sent what’s needed.
Receipt capture and matching
- Today
- Receipts are forwarded, downloaded, renamed and attached to card charges one at a time.
- With a workflow
- Receipts are collected from email, upload or a shared folder, read for vendor, date and total, and matched to bank or card transactions. Charges still missing a receipt trigger a reminder.
A person decidesThe bookkeeper resolves any receipt with more than one possible match.
One client question list
- Today
- Unclear transactions become six separate emails, and the answers come back scattered over two weeks.
- With a workflow
- Uncategorized transactions, new merchants and possible personal charges are collected into one list per client, with suggested categories where the pattern is familiar.
A person decidesThe bookkeeper reviews the list before it goes to the client, and confirms every category.
Reconciliation exceptions
- Today
- Statements are ticked off line by line, and a leftover difference means starting the search over.
- With a workflow
- Statement activity is compared with the books. Unmatched items, missing entries and remaining differences are summarized in one short exception list per account.
A person decidesHow each exception is resolved, and any adjustment before it is posted.
Month-end close checklist
- Today
- Each client’s close is tracked in a spreadsheet, or in the memory of the bookkeeper who handles them.
- With a workflow
- Every client gets its close steps from its service plan, with an owner and due date. Unfinished steps send reminders, and uncategorized items can keep the close in an exception state until they’re reviewed.
A person decidesA senior bookkeeper signs off before the period is closed.
Monthly client package
- Today
- Reports are exported, formatted and attached, and the update email is written fresh for every client.
- With a workflow
- The approved reports are assembled in a consistent format, and a draft update is prepared listing completed work and open questions.
A person decidesThe bookkeeper reviews and sends the package.